Privacy Policy
Effective date: May 20, 2026
Introduction
SwarmOne, Inc. ("SwarmOne", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at swarmone.ai (the "Site") and use our AI inference optimization platform, including SwarmOrchestrator, SwarmDisaggregator, and SwarmOptimizer (collectively, the "Services").
By accessing the Site or using our Services, you agree to this Privacy Policy. If you do not agree, please do not access the Site or use the Services.
Information We Collect
We collect information in three ways:
Information you provide to us
- Account and contact information: name, email address, company name, job title, phone number, and any other information you choose to provide.
- Payment information: billing address and payment card details when you purchase Services. Payment processing is handled by third-party processors. We do not store full payment card numbers.
- Communications: the contents of support requests, forms, and other messages you send us.
Information we collect automatically
- Usage data: pages visited, features used, and actions taken.
- Device and browser information: device type, operating system, browser type, screen resolution, and language preferences.
- Log data: IP address, access times, referring URLs, and pages viewed.
- Cookies and tracking technologies: cookies, web beacons, and similar technologies. See the Cookies section below.
Information from third parties
- Analytics providers: aggregated analytics from services such as Vercel Analytics.
- Business partners: information from resellers or integration partners when you express interest through their platforms.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information, including purchase confirmations and invoices
- Communicate about products, services, promotions, events, and other news we think will be of interest
- Respond to comments, questions, and requests, and provide customer support
- Monitor and analyze trends, usage, and activities in connection with our Services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of SwarmOne and others
- Personalize and improve your experience on our Site and Services
- Comply with legal obligations and enforce our terms and policies
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers who perform hosting, analytics, payment processing, email delivery, and customer support on our behalf.
- Business transfers if SwarmOne is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
- Legal requirements if required by law, regulation, legal process, or governmental request, or to protect rights, property, or safety.
- With your consent, when you have given us permission to share information with third parties.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. When we no longer need it, we will securely delete or anonymize it.
For enterprise customers, data retention periods may be specified in your service agreement with SwarmOne.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and employee training.
No method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you.
- Correction: request that we correct inaccurate or incomplete personal information.
- Deletion: request that we delete your personal information, subject to certain exceptions.
- Portability: request a machine-readable copy of your personal information.
- Opt-out: opt out of marketing communications at any time.
- Restriction: request that we restrict processing under certain circumstances.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- The right to know what personal information we collect, use, disclose, and sell
- The right to request deletion of your personal information
- The right to opt out of the sale or sharing of your personal information (SwarmOne does not sell personal information)
- The right to non-discrimination for exercising your privacy rights
- The right to correct inaccurate personal information
To make a request, contact us at [email protected] or call +1 650-772-4818.
International Data Transfers
SwarmOne is based in Mountain View, California, USA. If you access the Site or Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
We take appropriate safeguards to keep your personal information protected in accordance with this Privacy Policy when transferred internationally.
Children's Privacy
Our Site and Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete it promptly.
Third-Party Links
Our Site may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. Review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the Effective Date above. Review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
SwarmOne, Inc.
800 W El Camino Real
Mountain View, CA 94040
United States
Email: [email protected]
Phone: +1 650-772-4818